T O U R    : L O R I E L J U M P !

The other half of Maya is lorielJump! Where archipelago deals with businesses processes - boring sounding stuff that just happens to be the meat of success - lorielJump! is all about face.

Face is how we are perceived by others, by our actions, reputation and what we stand for.

In the 'real' world, this is Public and Customer Relations. lorielJump! goes a few steps further though, and brings in everyone else that 'you' would deal with. All of these other people or organisations, whatever they may be, have a relationship with you. They may do business with you, or want information, or even protest against you!

As soon as something becomes interested in you a relationship exists, even if you don't know it, or want to know about it - and sometimes you wont have a choice about it either! lorielJump is about, not managing these relationships because management is a bad word, as it implies control or superiority of one side over others and good relationships aren't built that way, instead it aims to provide a meeting place so to speak where the parties are confortable and able to converse.

I am part of lorielJump! as are all ViDoLLs. We are a face, I am a face of dptopia. Your being here is a relationship between you and dptopia. I'm providing information, being damn nice and friendly and making sure you feel adequetly 'listened to'.

Like archipelago, here's a bunch of dot-points to put lorielJump! into perspective:

• lorielJump! is Customer Relations Management (CRM) for customers, and everyone else who is in the Busness Partner Network, other interested parties and the curious.
• Customer Service, or inquiries of any kind get bogged down when the initial point of contact cannot provide an instant answer. Questions may be completely forgotten and the customer never contacted. In software engineering there are Bug Tacking programs. Bugs are important to get rid of in software, and external and internal questions/inquiries should be treated the same way (not as Bugs per se), being tracked and ticketed to the appropriate party and Closed in a reasonable time frame (which is generally shorter than closing a software bug - customers want immediate answers).
• ViDoLLs are personality content delivery engines. A 'reverse' form of personalisation, a user picks an appropriate ViDoLL that will present them with the information that they are looking for in a timely, friendly and enjoyable manner. Thus, a user can employ multiple ViDoLL's to be presented with suscint information on particular topics rather than having to supply personalisation data to get a more cluttered response, and in general pushed-content in any case.
• Inquiries may not be presented to the appropriate party, such as a question about a product or component which could be better answered, and faster, by the component producer. By utilising the Partner Network, those making inquiries will be put in contact with the source rather than a mediary.
• lorielJump! ties into the archipelago communication methods, of chat rooms and newsgroup like discussion boards. As any form of communication results in a relationship, it is obvious that lorielJump! is involved in these channels.

Ultimately, it's up to the users of lorielJump! and archipelago, to provide a proper level of service. lorielJump! provides the platform to let relationships be carried out with any and everything.

Now, the tour comes near to its completion, ...